Communication Report

You have paid for a DNA test kit that will be posted out to you either on the day of order or the next working day to the address you have advised.

When you receive your test kit through the post, please follow the instructions and return the sample to Team Gene as described in the  'How to guide' enclosed in the test kit.

Once Team Gene has received your kit, the sample will be sequenced by our lab and we will advise estimated date when your report will be ready.

If there is any reason for us to contact you, we will use the email address you have submitted when buying this report.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method. In addition, please note the following:

(i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: if the testing kit has been used and returned to Team Gene and sequenced by the lab. (iii) If test kit has been opened but not used, a refund of 90% of the full price will be returned. All returns have to be initiated in writing either postal or email where Team Gene will confirm the refund amount in writing and payment will be returned once agreed within 14 days of confirmation.

All UK shipping costs are included in the price of your test, this includes the postage to return your sample. Please allow 48hrs for your kit to arrive at Team Gene.

If you wish to expedite the return of your sample and wish to post 'next day’ or use a courier service then the return costs are to be covered by the customer. 

Overseas postage needs to be added for all overseas orders and will take longer to arrive at Team Gene.

We will email when each sample has been received and give an  estimated date of when your report will be available.