Lifestyle/Sleep report

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method. In addition, please note the following:

(i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: if the testing kit has been used and returned to Team Gene and sequenced by the lab. (iii) If test kit has been opened but not used, a refund of 90% of the full price will be returned. All returns have to be initiated in writing either postal or email where Team Gene will confirm the refund amount in writing and payment will be returned once agreed within 14 days of confirmation.

All UK shipping costs are included in the price of your test, this includes the postage to return your sample. Please allow 48hrs for your kit to arrive at Team Gene.

If you wish to expedite the return of your sample and wish to post 'next day’ or use a courier service then the return costs are to be covered by the customer. 

Overseas postage needs to be added for all overseas orders and will take longer to arrive at Team Gene.

We will email when each sample has been received and give an  estimated date of when your report will be available.